You may know Dave--he is challenged by one of his staff, Annie, who in meetings communicates an attitude of "I know better than [you, them, and others]".
Both are clients who over many months have not resolved this barrier to playing nice in the sand box. And Dave's team is expecting him to step up to resolve.
Three steps that helped:
- Dave learned to confront Annie (in private) immediately after this attitude was observed
- He was direct; "I need you to stop taking strong positions on issues at the expense of other's views and opinions. Learn how to engage them and listen."
- He asked for commitment: "Can you do this? What should I do if it keeps happening?"
- Concern about escalation
- Not sure how to approach
- Giving up power
- Being vulnerable
Most important: get to know your staff better so to understand why they act as they do
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